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Anne Ormsby's Online Gallery - Customer Service
Ormsby Editions is a small custom design
company. All of our gift line products are designed by Anne Ormsby
and made by offsite licensed manufacturers. We make every attempt
to keep all gift items in stock where possible and can offer a three
week ship time on gift items. All of our framed art is in stock,
so we can offer a one week ship time from date of your order.
If you are purchasing for a special event
and date, please inform us upon ordering and we will make every
effort to accomodate your needs.
Thank you for shopping with us!
Your Account
To modify your account details (e.g. your mailing address), view
previous orders, view your "wish list", and more, click
here. If you have forgotten your account password, click
here (note: your e-mail address is your user name).
Order Security
This online gallery uses the latest encryption technology to ensure
that every transaction is a safe one. All transactions are processed
over the Secure Socket Layer (SSL).
Your Privacy
We will not rent or sell your name, address, email address, credit
card information or any other personal information to any third
party. If you have purchased from us or have created an account
with us, we may occasionally update you via email to announce special
discounts or new features. If you do not wish to receive email from
us, simply follow the instructions to unsubscribe.
Shipping
All orders are shipped via UPS, using the UPS service that you
select during the check out process (e.g. Ground, Next Day, etc.).
NOTE: UPS does not ship to P.O. Boxes.
For products damaged during the shipping process, immediately notify
UPS. Any missing or incorrect items should be promptly reported
to: store@ormsbyeditions.com
Returns
Ormsby Editions offers a "no hassle" 30-day return policy.
However, please note that there will be a 20% restocking fee on
all returned items and shipping charges are non-refundable. Also
note that returns will not be accepted if one or more of the following
circumstances occurs: (a) more than 30 days have passed since the
purchase date; (b) the product has been misused, abused, contains
incomplete parts, blemishes, cosmetic defections, scratches.
If you have any further questions about our return
policies, please contact us via email at: store@ormsbyeditions.com
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